Frequently Asked Questions
Product Information
What types of products do you offer?
At Moonaayaa, we provide a wide range of feminine care essentials—sanitary pads, liners, and period panties, feminine wash—from trusted brands like Whisper, Kotex, and Libresse. Every box is personally curated to fit your needs, whether it’s for a first period kit or a monthly subscription.
Are the products safe and reliable?
Yes. All products we deliver are from reputable, internationally certified brands. They are made with high-quality, skin-friendly materials and are dermatologically tested to ensure safety and comfort.
Can I customize my box?
Absolutely! You choose what products you want, how many, and how often. Each Moonaayaa Box will be packed with your selected items—plus little surprises like gifts and thoughtful notes.
Ordering & Shipping
How does the subscription work?
You select your favorite products, set your quantity, and choose your delivery schedule. We’ll automatically send your personalized Moonaayaa Box to your doorstep each month (every 28 days)—so you’ll never have to worry about running out.
How long does delivery take?
Orders are processed within 1–2 business days. For Malaysia, delivery usually takes 3–7 business days. So, order before you need and give some grace period for us.
Is the packaging discreet?
Yes. Your Moonaayaa Box arrives in a plain, unmarked package—your privacy is always protected.
What is your return policy?
For hygiene reasons, we cannot accept returns. However, if any item is damaged, missing, or defective, please reach out within 7 days and we’ll arrange a replacement.
Usage & Care
How often should I change my sanitary pad?
We recommend changing pads every 3–4 hours, or more often during heavy flow days, to maintain comfort and hygiene.
Do you offer overnight protection?
Yes! We include a range of overnight pads that provide up to 8 hours of protection for peaceful, worry-free sleep.
Contact Us
How can I get in touch?
Our team (a mom and daughter duo 💜) is here for you! You can contact us anytime via our website form or social media pages. We’ll be happy to help with any questions or support you may need.
✨ With Moonaayaa, every girl, mom, or daughter can feel prepared, cared for, and confident—every single month.