Frequently Asked Questions
πΈ Moonaayaa Product & Support FAQ
Product Information
At Moonaayaa, we provide a wide range of feminine care essentials β sanitary pads, liners, period panties, and feminine wash β from trusted brands like Whisper, Kotex, and Libresse. Every box is personally curated to fit your needs, whether itβs for a first period kit or a monthly subscription.
Yes. All products we deliver are from reputable, internationally certified brands. Theyβre made with high-quality, skin-friendly materials and are dermatologically tested to ensure safety and comfort.
Absolutely! You choose what products you want, how many, and how often. Each Moonaayaa Box will be packed with your selected items β plus little surprises like gifts and thoughtful notes.
Ordering & Shipping
You select your favorite products, set your quantity, and choose your delivery schedule. Weβll automatically send your personalized Moonaayaa Box to your doorstep every 28 days β so youβll never have to worry about running out.
Orders are processed within 1β2 business days. For Malaysia, delivery usually takes 3β7 business days. We recommend ordering a little early to ensure on-time comfort.
Yes. Your Moonaayaa Box arrives in a plain, unmarked package β your privacy is always protected.
For hygiene reasons, we cannot accept returns. However, if any item is damaged, missing, or defective, please reach out within 7 days and weβll arrange a replacement.
Usage & Care
We recommend changing pads every 3β4 hours, or more often during heavy flow days, to maintain comfort and hygiene.
Yes! We include a range of overnight pads that provide up to 8 hours of protection for peaceful, worry-free sleep.
Contact Us
π Our team (a mom and daughter duo) is here for you!
You can contact us anytime via our website form or through our social media pages.
Weβll be happy to help with any questions or support you may need.